Rules of thumb to prevent mistakes in the supermarket shopping account

1. Wait for the previous customer to finish buying. This way, you won’t be mistakenly charged for products he purchased.
2. Don’t forget to take out your loyalty card/discount or promotional coupons, also check out the promotions for club members that are automatically updated at checkout.
3. Do not talk on your mobile at the checkout, be attentive to the procedure.
4. Look at the screen as the cashier delivers the products. Now is the time to find out if there is a difference between the price on the product and the price charged to you.
5. Check that the weight is free – When weighing the products, keep products away from the weight. This way, you won’t be weighed the water bottle as part of the vegetables.
6. Make sure you get the discount you deserve – if you took products from the shelf “on sale”, check that you have indeed received the discount specified in the terms of the promotion.
7. Pay for what you bought – make sure you are charged for the right product (if you bought apples of a certain variety, make sure you are not charged for a more expensive variety, for example).
8. Last check and quite – do not leave the checkout before you check the final bill, take the time to go through the list and check that no products have been added that you did not buy. Even if the queue is long.
9. You got home and only then discovered the mistake, it’s not too late, save the bill and the product if possible and on the next purchase ask for a credit.

Know your consumer rights:

• Price must be indicated on each product (fruits and vegetables by weight – the price is on the shelf).
• The price on the product is what counts,
• The price on the product includes VAT. The price on the bottles is without deposit.
• If a mistake is made, insist on your right to correct it. If you make a mistake, you can always cancel the product and get a credit on the spot.
• If you’ve been overcharged and don’t agree to your credit: Document: Take a photo of the price on the shelf next to the invoice, document the day, place and time – and submit a detailed complaint to the Fair Trade Authority.

What mistake did you find recently in your account? To participate in the survey